Terms & Conditions

01 Our Services

Sync and Scale provides done-for-you CRM, automation, and AI systems for service businesses. We build, configure, and manage this system on your behalf, as described on our website. Our core service is an AI voice receptionist together with a complete CRM and automation system.

We may update, improve, or change features from time to time to keep the service current and effective. We will not materially reduce the core features of your service without letting you know.

02 Pricing

We offer one core service, our AI Receptionist, which includes a complete CRM and automation system. It is provided for a one-time setup fee of $1,500 (USD) plus a recurring monthly subscription of $247 (USD). Current features and prices are shown on our website and quoted in US dollars.

We may change our pricing from time to time. If we change the price of your active subscription, we will give you advance notice, and any change will apply from your next billing cycle.

03 Billing and Payment

Your monthly subscription and one-time setup fee are charged to the payment method you provide. By providing a payment method, you authorize us to charge the applicable fees. Payments are handled by trusted third-party payment providers, and we do not store your full card details on our systems.

Subscriptions renew automatically each month until cancelled. If a payment fails, we may retry the charge and may suspend your service until payment is resolved.

04 Usage Fees

Your plan covers the build and ongoing management of your system. Certain usage-based costs are separate from your plan fee. This includes, but is not limited to, text messages, phone calls, emails, and AI voice and chat usage.

We will help you understand expected usage before you begin, but the amount of usage, and therefore the cost, depends on how your business uses the system.

05 Setup Fee

A one-time setup fee of $1,500 (USD) is payable to build, configure, and launch your system. It is charged when you place your order, unless agreed otherwise in writing. We do not offer a free trial.

The setup fee covers the work of building, configuring, and launching your system.

06 Cancellation

Your subscription is month-to-month with no long-term contract. You may cancel at any time by notifying us. On the day you notify us, we will begin your offboarding process, which includes stopping future billing and closing out your service in an orderly way.

Cancellation stops future monthly charges. It does not entitle you to a refund of fees already paid, including any current-month subscription fee or the setup fee. See the Refunds section below.

07 Refunds

Monthly subscription fees are non-refundable, including for partial months. When you cancel, your service continues until the end of your current paid period and is not refunded.

The one-time setup fee is non-refundable, as it covers work we perform to build and configure your system.

Working System Guarantee. As the exception to the terms above, if your AI receptionist is not answering calls, booking jobs, and capturing leads within 30 days of going live, we will fix it free of charge or provide a refund.

08 Your Responsibilities

To use our services, you agree to:

• Provide accurate and complete information when requested
• Keep your account details and login credentials secure
• Use the system in compliance with all laws and regulations that apply to your business, including those covering marketing, messaging, and consent
• Obtain any required consent from your own contacts before messaging them through the system
• Be responsible for the content you send and the way you use the system

You are responsible for your own compliance obligations, including obtaining consent from the people you contact and honoring their opt-out requests.

09 Acceptable Use

You agree not to use our services to:

• Send spam, unsolicited messages, or any communication that violates applicable laws or consent requirements
• Send unlawful, harmful, deceptive, harassing, or offensive content
• Infringe the intellectual property or privacy rights of others
• Attempt to gain unauthorized access to our systems or disrupt our services
• Resell, sublicense, or misrepresent the services as your own without our written agreement

We may suspend or terminate service, without refund, if you use it in a way that breaches these Terms or exposes us or others to legal risk.

10 Intellectual Property

All content on our website, and the systems, templates, workflows, and materials we create in delivering our services, together with the Sync and Scale name and brand, are owned by us or our licensors and are protected by law.

The data you put into your system, such as your contacts and your own content, remains yours. You grant us permission to use it only as needed to provide and support your services.

11 Third-Party Services

Our services may connect with third-party tools and platforms that you use, such as your calendar, payment, or communication tools. Your use of those third-party services is subject to their own terms, and we are not responsible for them. We are not liable for any issue caused by a third-party service outside our control.

12 Disclaimers

We work hard to build systems that perform, but we do not guarantee specific business results, such as a particular number of leads, sales, or revenue. Results depend on many factors, including your market, your offer, and how you use the system.

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

13 Limitation of Liability

To the fullest extent permitted by law, Sync and Scale will not be liable for any indirect, incidental, special, or consequential losses, including lost profits, lost revenue, or lost data, arising from your use of our services.

To the fullest extent permitted by law, our total liability for any claim relating to the services will not exceed the amount you paid us for the services in the three months before the event that gave rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits any rights you may have under mandatory consumer protection laws that apply to you.

14 Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes take effect means you accept the updated Terms.

15 Governing Law

Sync and Scale is operated from the Philippines. These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles. Any dispute relating to these Terms or our services will be subject to the jurisdiction of the courts of the Philippines.

This does not remove any rights you may have under the mandatory consumer protection laws of your own country.

16 Contact Us

If you have any questions about these Terms, please reach out.