Privacy Policy | Sync and Scale
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Privacy Policy

Your privacy matters to us. This policy explains what we collect, how we use it, and the choices you have.

Last updated: June 23, 2026

This Privacy Policy describes how Sync and Scale ("Sync and Scale," "we," "us," or "our") collects, uses, and protects information when you visit our website, request a demo, or use our services. By using our website or services, you agree to the practices described in this policy.

01 Information We Collect

Information you provide

We collect information you give us directly, such as when you fill out a form, book a demo, contact us, or become a client. This may include:

  • Your name and business name
  • Email address and phone number
  • Details about your business and your goals
  • Any information you include in messages or form submissions
  • Billing details needed to process payments

Information collected automatically

When you visit our website, we may collect basic technical information such as your device type, browser, and general usage activity. We use this to keep our site working, secure, and easy to use.

02 How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and schedule demos
  • Provide, build, and manage the services you request
  • Process payments and manage your account
  • Send you service updates, support, and account information
  • Send marketing communications where you have agreed to receive them
  • Improve our website, services, and customer experience
  • Protect our business and comply with our legal obligations

03 SMS and Text Messaging

If you provide your phone number and opt in, we may send you text messages related to your enquiry, your account, appointment reminders, or, where you have agreed, marketing and promotional messages.

Your consent is always yours to give and withdraw. You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP. Message and data rates may apply, and message frequency varies.

Opting in to text messages is never a condition of purchasing any product or service. We will only send you messages of the type you agreed to receive.

We do not sell your mobile information, and we will not share your mobile phone number or your SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Any sharing of phone numbers is limited to the trusted providers that help us deliver our own messages to you.

04 How We Share Information

We do not sell your personal information. We share it only in these limited situations:

  • Service providers. Trusted third parties that help us operate our business and deliver our services, such as hosting, communications, and support providers. They may only use your information to perform services for us.
  • Payment processing. Payments are handled by trusted third-party payment providers. We do not store your full card details on our systems.
  • Legal requirements. When required by law, regulation, legal process, or to protect the rights, property, or safety of Sync and Scale, our clients, or others.
  • Business transfers. In connection with a merger, acquisition, or sale of assets, in which case we will take steps to protect your information.

05 Data Retention

We keep your information for as long as needed to provide our services, maintain your account, meet our legal and business obligations, resolve disputes, and enforce our agreements. When we no longer need it, we take reasonable steps to delete or securely store it.

06 Data Security

We take reasonable technical and organizational measures to protect your information from loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

07 Your Rights and Choices

Depending on where you live, you may have rights over your personal information, including the right to:

  • Access the information we hold about you
  • Ask us to correct information that is inaccurate
  • Ask us to delete your information
  • Opt out of marketing emails using the unsubscribe link, or texts by replying STOP

To make a request, contact us at [email protected]. We will respond within a reasonable time and in line with our obligations. We may need to verify your identity before acting on your request.

09 Children's Privacy

Our website and services are intended for business owners and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will take appropriate steps to remove it.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes take effect means you accept the updated policy.

11 Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out.

Sync and Scale

Email: [email protected]

We're happy to help with any privacy questions or requests.